FAQ's
FAQ's
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At Sirius Auto Rental LLC we are driven by a passion for delivering outstanding service, clean and reliable vehicles, and a hassle-free rental experience from start to finish.
Whether you're traveling for business, pleasure, or anything in between, we go the extra mile to make sure your journey starts off right. Experience convenience, reliability, and customer care that’s truly out of this world.
From your first inquiry to the return of your vehicle, we’re here to ensure a smooth, friendly, and personalized experience every step of the way.
Is there a minimum rental period?
Is there a minimum rental period?
Rental periods vary depending on your rental needs. We offer flexible rental options, including daily, weekly, and up to a 28-day maximum period.
Locations: You may reserve a vehicle for pickup at different locations, provided that availability is displayed on our website during your search. Please note that this service may incur an additional fee, the amount of which can be confirmed prior to finalizing your booking.
What is your minimum age requirement?
What is your minimum age requirement?
To rent a vehicle from Sirius Auto Rental LLC, you must be at least 21 years of age and possess a valid driver’s license. Please note that age-based surcharges may apply to drivers between 21 and 24 years old. For more information regarding age restrictions and applicable surcharges, please contact our team.
Drivers License: A valid driver’s license must be provided at the time of booking your rental reservation.
What is your rental insurance requirement:
What is your rental insurance requirement:
Insurance is required at the time of reservation and prior to vehicle pickup. If you have personal auto insurance, please verify with your provider whether your coverage extends to rental vehicles. If you do not have personal insurance, our knowledgeable staff will be happy to assist you in selecting the insurance options that best suit your rental needs.
Collision Damage Waiver (CDW) can be purchased at the rental counter for a fee, which varies based on the rental duration. All renters who choose to use their own insurance must provide proof of coverage before or at the time of pickup.
Local Renters: All local renters, or any renter without a round-trip confirmed airline ticket, are required to provide proof of a current automobile insurance policy in their name that includes comprehensive, collision, and liability coverage for injury to third parties or damage to property. In addition, local renters may be asked to present a recent (issued within three months of the rental pickup) cell phone bill or other official utility bill that matches the address on their driver’s license. Failure to provide acceptable proof of insurance will result in the rental being declined.
Can I add an additional driver to my rental agreement?
Can I add an additional driver to my rental agreement?
Yes, an additional driver may be added to your rental agreement at the time of reservation or prior to vehicle pickup. All additional drivers must meet the same age and driver’s license requirements as the primary renter. An additional driver fee will apply. Please inform our team at the time of reservation or during pickup if you wish to include an additional driver.
What payment methods do you accept?
What payment methods do you accept?
Payment for your reservation must be made through our website. The reservation holder is required to provide a valid credit card in their name, with sufficient funds to cover the deposit guarantee. We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Debit cards with Visa or MasterCard logos may also be accepted.
Security Deposit: A deposit of up to $250.00 will be required as a guarantee at the time of vehicle pickup. The exact amount will be displayed at the time of your reservation and will be placed as a hold on the credit card registered with your booking. This security deposit is refundable, subject to an inspection of the vehicle’s condition upon its return.
What are my options in the event I use the toll lanes?
What are my options in the event I use the toll lanes?
The electronic toll pass system is not included in any of our rental rates. Our toll package service can be requested at the time of reservation. You may also opt to purchase the toll package at vehicle pickup or upon return, before the rental agreement is finalized
The electronic toll pass system is not included in any of our rental rates. Our toll package service can be requested at the time of reservation. You may also opt to purchase the toll package at vehicle pickup or upon return, before the rental agreement is finalized
Customers who use cashless toll lanes without purchasing the toll package or without another payment method approved by the toll authority will incur an administrative fee per calendar day for each day tolls are incurred, in addition to the cost of each toll charged at the toll authority’s highest undiscounted rate.
What is your cancellation policy?
What is your cancellation policy?
Our cancellation policy varies depending on the details of your reservation. A cancellation fee of 10% of the prepaid amount will apply if cancellation occurs less than 24 hours prior to the scheduled vehicle pickup. You can review the specific cancellation policy on our website before finalizing your reservation. For further assistance, please contact our customer service team.
What is your return policy?
What is your return policy?
To cancel or modify your reservation, please contact our team within 24 hours of submitting your booking.
Late Returns: Returning the vehicle late will result in additional fees. If you anticipate a delayed return, please contact our team. The contact number is provided on the rental agreement you receive at the start of your rental.
What should I do in case of an accident or emergency?
What should I do in case of an accident or emergency?
In the event of an accident or emergency, prioritize your safety and contact emergency services if necessary. Subsequently, notify our rental agency immediately for assistance and guidance on how to complete a full incident report.
Can I rent a car for a one-way trip or for travel outside of the State of Florida?
Can I rent a car for a one-way trip or for travel outside of the State of Florida?
No, all rentals must be returned to the same location where the vehicle was picked up, and travel mileage must not exceed the limits specified in your rental agreement.
What are your restrictions on the rental cars?
What are your restrictions on the rental cars?
Vehicles rented through Sirius Auto Rental LLC must not be used for towing, providing public transportation, or engaging in any activities that violate the terms of the rental agreement. All usage restrictions will be clearly explained at the time of signing the rental agreement.
For any additional questions or concerns not previously addressed, please contact our team:
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